Baan Feung Fah | 2-4 Bedroom Villa - Bophut, Koh Samui

Amazing place & staff, Horrible guest assistant I have been traveling and visiting all kinds of hotels and villas for many years, and I have never felt so pressured and ill treated. Ms. K. Poy, Guest Experience Assistant representative of Luxury Villas and Homes was haughty, discourteous, inquisitive. No one in my life had ever forced me to sit on a sofa to listen to his explanations, to all of us as if we were 15-year-old schoolboys. Claiming how we were going to pay, when we had not yet installed in the rooms. Recriminating, especially Mrs. Beer, why she had provided us with a taxi without consulting her. Calling me by phone several times, more than 24 hours before checkout, asking me if she could come to collect the stay the night before checkout. As if we were going to leave the hotel without paying. Honestly, I had never felt so despised or valued as a client. Never before the checkout had I asked so many questions about the payment ... Very disappointing. I want to especially thank the entire team of the villa, Mrs Beer, Mrs Nan, Mrs Peng, the cook and the handyman their kindness, attention, eternal smile, and affection with which we have felt treated, it has been like being at home. We will miss them.